FAQs

  • Order Cancellations
  • Shipping
  • International Shipping
  • Payment
  • Customer Service
  • Returns
  • JuveRest® The Sleep Wrinkle Pillow
  • JuveRest® The Sleep Wrinkle Pillow Zippered Cover

Order Cancellations

May I cancel my order?

If you order by mistake, or there is an error in the information you submitted with your order, please contact us by clicking here or call 1-855-JUVEREST (855-588-3737). Please provide your order number. We strive to process orders promptly, but will make every effort to cancel or correct your order if it has not already been processed.

Shipping

When will I receive my order?

JuveRest® uses Fulfillment by Amazon to fulfill our orders. Expected delivery times after ordering for each shipping method are listed below:

Continental United States:
  • Standard: 2-7 business days
  • Two-Day: 2 business days
  • One-Day: 1 business day
Alaska and Hawaii:
  • Standard Shipping: 3 to 7 business days
  • Expedited Shipping: 2 to 5 business days
  • Priority Shipping: 1 to 4 business days
APO/FPO:
  • Continental US: 3-7 business days
  • Non-Continental US: 5-7 business days
What are the shipping costs?
Item Standard Shipping 2-day Shipping 1-day Shipping
Pillow $7.95 Not available Not available
Repl. Cover $5.35 $8.45 $16.40
Do you ship internationally?

Yes. See international ordering information below.

Which carrier ships my order?

JuveRest® uses Fulfillment by Amazon to fulfill our domestic orders. Amazon.com uses a variety of carriers that provide the best service for the shipping option you’ve chosen. Once shipped, tracking information can be found in your order summary.

How do I check the status of my order?

Refer to the order summary you received at the end of the checkout process, or by logging into your account and following Your Orders instructions.

International Shipping

How do I place an international order?

After your selected items have been added to your cart, go to “My Cart” and then select “Go to International Checkout.”

When will I receive my order?

Your order will be shipped by United States Postal Service (USPS) Priority International Mail from the United States. Expected delivery times after ordering are listed below:

  • Canada: 5-10 days
  • Europe: 10-20 days
  • Asia: 10-16 days
  • Outside USA, Europe, Canada, Asia: 10-20 days
What are the shipping costs?
Item Canada Europe All Other Countries
Pillow $39.95 $55.00 $60.00
Repl. Cover $10.00 $12.00 $13.00
Additional import costs

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

How do I check the status of my order?

Refer to the order summary you received at the end of the checkout process, or log into your account and follow “Your Orders” instructions.

Payment

Am I ordering through juverest.com or amazon.com?

Your order is placed at www.juverest.com. Juverest.com partners with amazon.com for payment processing and order fulfillment.

What forms of payment does JuveRest® accept?

Your JuveRest order’s payment is processed by amazon.com, which accepts these forms of payment:


  • Visa (including the Amazon.com Rewards Visa Card)
  • MasterCard/EuroCard
  • Discover Network
  • American Express
  • Diner's Club (U.S. billing addresses only)
  • JCB
  • NYCE
  • STAR
  • China UnionPay (credit card only)
  • Visa, MasterCard, or American Express pre-paid credit or gift cards
  • Amazon Store Card
May I pay by check or money order? If so, how?

If you want to use a check or money order to pay for your juverest.com purchase, you must check out using your amazon.com credentials and follow their procedures. For more information,click here.

What company name will appear on my bank card statement?

JuveRest.com will appear on your bank card statement.

May I pay by PayPal?

Yes. Please email us at customerservice@juverest.com indicating the items you would like to order. Please provide your telephone number and shipping address, and we will email you a PayPal invoice. Upon confirmation of payment by PayPal, your order will be processed and shipped.

Customer Service

How do I contact JuveRest?

You may contact JuveRest® by clicking here, or by calling customer service at 1-855-JUVEREST (1-855-588-3737) Monday through Friday, 9:00am to 5:00pm (Pacific Time).

Return Policy

May I return my order?

For purchases from www.juverest.com in the event you are not satisfied with your purchase, you may return any used or unused merchandise within 60 days of purchase for refund. JuveRest cannot accept returns of merchandise purchased from other retailers. If your product was not purchased at juverest.com, please contact the retailer where the JuveRest product was purchased for information on its return policies.

Return Instructions Please follow these detailed instructions to ensure an easy return process:
  • Request a return merchandise authorization (RMA) by emailing customerservice@juverest.com or by filling out the contact form within 60 days of purchase.
  • Indicate the reason for your return request.
  • Provide the original order number.
  • You will receive an RMA along with the return shipping address and instructions by email within 2 business days.
  • Products must be returned in original packaging and include all parts.
  • You must include the original receipt to receive a refund.
  • JuveRest does not provide prepaid postage labels. You will be responsible for the cost of shipping and insuring the return merchandise.
  • JuveRest will not issue a refund for any returns that are lost or damaged.
Return Processing

After we receive your return package, please allow 7-10 business days for your refund to be processed and credited back to the original method of payment. Please note banks, credit cards, and PayPal may take longer to post funds to your account.

Warranty Claims

Should you receive defective products, the return is covered under the Limited Warranty.

Contact

JuveRest Customer Support:
Toll-free: 855-588-3737
Email: customerservice@juverest.com

JuveRest® The Sleep Wrinkle Pillow

How do I sleep on the JuveRest® Pillow?
BACK SLEEPING
The central panel is used for back sleeping by placing the back of your head in the circular HEAD CRADLE.
SIDE SLEEPING
The side panels are for side sleeping only your shoulder should be fitted snugly into the SHOULDER CRADLE, with your face directed outward toward the edge of the pillow. The back of your head, chin and forehead will be supported by the “horseshoe” shaped LATERAL SUPPORT and your ear lightly supported on the top step of the STAIR-STEPPED AREA.
FROM BACK TO SIDE SLEEPING
From back sleeping on the central panel, simply roll over to your left or right side -- No need to lift your body or move the pillow. The pillow is designed so you will naturally fall into the proper side sleeping position.
My JuveRest® Pillow appears to have some air bubbles on the surface. Is that normal?

Due to the complex geometrical design of the JuveRest® Pillow, minor surface imperfections may appear from the molding process. These imperfections do not affect the function or performance of your pillow.

My JuveRest® Pillow appears to be discoloring. Is that normal?

It is normal and expected that the pillow will discolor unevenly over time from exposure to light and air. This discoloration is typical of the material used to manufacture the JuveRest® Pillow and has no effect on the function and performance of your pillow.

What material is the JuveRest® Pillow made of?

JuveRest® The Sleep Wrinkle Pillow is made of 100% polyurethane foam.

How do I clean my JuveRest® Pillow?

Spot clean only using mild detergent—DO NOT SUBMERGE THE PILLOW.

Does the JuveRest® Pillow come with a warranty?

Yes. To learn more about the Limited Warranty, click here.

Do I need to air out my pillow?

All polyurethane foams are synthetic products made primarily from various petroleum-based components. Upon removing the product from the packaging, you may notice a distinct scent or smell that is typically associated with new foam. Although people encounter foam products every day and foam is considered to be hypoallergenic, there are some people who may be hypersensitive to the scent and/or the product components. Therefore, we recommend that upon opening the product packaging, you allow the pillow to air out by itself in a well ventilated space for at least twenty-four hours before use to allow any scent to dissipate. If you are hypersensitive to foam or other similar materials, you may want to avoid contact with the product until the scent dissipates.

Can anyone use the JuveRest® Pillow?

Yes. A great deal of work went into designing the multi-patented pillow and its material with very specific contours, density and flexibility. Designed to support the head, neck and shoulders in proper alignment, the pillow comfortably accommodates everyone, including men and women, excluding the very extremes in size or weight. Using the JuveRest Pillow may not be appropriate for people with certain medical conditions such as sleep apnea, gastroesophageal reflux, pregnancy or who have had surgery or have other conditions affecting their upper body. For these people, the advice of a health care professional should be sought before trying any new type of pillow or adopting new sleep positions.

JuveRest® The Sleep Wrinkle Pillow Zippered Cover

How do I put the zippered cover on the JuveRest pillow?
Step 1:

Lay zippered cover flat on a large surface, top side up. (The top side of the cover has tailored panels to match the contours of the top of the pillow)

Step 2:

Place zippered cover over the front corners of the pillow, adjusting the proper fit on one front corner then the other.

Step 3:

The zippered cover snugly fits JuveRest® The Sleep Wrinkle Pillow, so you may need to gently move the cover down each side of the pillow until the pillow is completely covered.

When the pillow is completely covered, close the zipper.

May I use a pillowcase over the JuveRest® pillow?

Yes. We recommend using a standard pillowcase 31 inches or longer over the zippered cover that comes with your pillow to extend use between washings of the zippered cover. Using a pillowcase will not affect your pillow’s function or performance so long as the case is loose enough to accommodate JuveRest’s curves and indentations.

What is the zippered pillow cover made of?

The stretch velour zippered cover is made of 75% cotton/25% polyester.

Can I wash my JuveRest® The Sleep Wrinkle Pillow zippered cover?

Yes. You may wash the zippered cover as with any bed linen. Simply remove the zippered cover from the pillow. Machine wash in warm water. Tumble dry on a low heat setting. Note: Care instructions for JuveRest® The Sleep Wrinkle Pillow, itself, are spot clean only using mild detergent—DO NOT SUBMERGE PILLOW.